Frequently Asked Questions

General Information

Where Is My Order?

Typical orders take 4-6 business days (Monday-Friday) to print, after proof approval.

Where Can I Approve My Proof?

Please visit your customer account here to approve or request changes to your proof and view order status

I Uploaded The Wrong Artwork

Email us at info@rodinkpd.com and one of our customer service representatives will help update your order.

I Received My Order And It Is Missing Items!

We know that nothing is more frustrating than an order missing an item. Please click here to notify a member of our support
team to resolve the issue.

What is Direct to Film (DTF) printing?

DTF printing is a process where designs are printed onto a special film and then transferred onto fabric using heat. It allows for vibrant, full-color prints with fine details and is suitable for a wide range of fabrics.

Do you offer local pick-up?

we do  offer local pick-up at this time. We provide reliable shipping services to deliver your orders promptly.

How can I cancel an order?

If your order has not already been printed, you can contact us by filling out our contact form or sending an e-mail directly to info@rodinkpd.com.

If your e-mail is received before the production has started, we will issue a refund and cancel this order. However, we print all orders placed before noon by the same-day, so we recommend double-checking without submitting orders to ensure that this process goes as smoothly as possible.

How are DTF Transfer price calculated?

Our pricing model for DTF Transfers is straightforward and transparent. We determine the cost based on the amount of space your design occupies on our sheets. This calculation is independent of the number of colors or the complexity of the design.

Understanding Pricing for Different Sizes

You can easily find prices for various sizes by visiting each product page. Just select the size you’re interested in, and the corresponding price will be displayed. We are committed to providing competitive prices across all our product ranges.

Bulk Discounts: Save More with Larger Orders

We offer attractive bulk discounts to ensure you get the best value on large orders. These discounts are automatically applied in your cart based on the total quantity of transfers you’re purchasing. As you adjust the quantities in your cart, you’ll notice the price reductions reflected immediately on the cart page.

Are there minimums?

Absolutely not!

we believe in empowering your creativity and business needs, regardless of your budget. That’s why we’ve eliminated minimum order requirements. Whether you’re placing a small order or a large one, we welcome all sizes without any constraints on quantity or total amount.

And there’s more good news! For larger orders, we offer attractive discounts and shipping deals. This approach ensures that our customers enjoy value and convenience, no matter the size of their order. We’re committed to supporting your needs, big or small, without compromising on quality or service.

Start your hassle-free order experience today and let us help you transfer your ideas into reality

Do different colors or shapes affect prices?

No!  – Simplified Pricing Based on Area, Not Design Details

Our pricing model is built around simplicity and transparency. When it comes to the cost of your designs, here’s what you need to know:

No Price Adjustments for Colors or Shapes: The price of your design is solely determined by the amount of space it occupies on the sheet. This means that no additional costs are added based on the color variety or the complexity of the shapes in your design.

Streamlined Ordering Process: By focusing on the area rather than the specifics of the design, we ensure a straightforward and convenient pricing structure. This approach allows us to provide our service as efficiently and smoothly as possible.

How-to

How can I place an order for Custom DTF Transfers?

At RodinK, we offer two convenient ways to place your orders, catering to your specific needs:

1. Custom Image to DTF Transfer Ordering

For those who prefer to upload individual designs and select specific sizes, our Custom Image to DTF Sheet  Ordering Page is ideal. Here’s how it works:

– Choose Your Size: Select the desired size for each design.

– Upload Your Design: Easily upload each design one at a time.

– Select Quantity: Choose the number of prints you want for each design.

– Variety in One Go: If you need different sizes or designs, simply return to the product page and add various sizes to your cart. We’ll print them all on one large sheet for convenience.

Start customizing your DTF Transfer here.

2. Custom Gang Sheet Ordering and Creation

For those with pre-made gang sheet files or who wish to create one online, we offer two distinct options:

a. Custom Pre-Made Gang Sheet Ordering Page

Watch Our Video: View our sheet creation video for essential template guidelines.

Choose Sheet Size and Upload: Select the size for your gang sheet, upload your design, and choose the quantity for printing.

Begin with our Custom Gang Sheet Ordering here.

b. Online Custom Gang Sheet Builder

-No Additional Software Needed: Create a large custom sheet directly on our website.

-Create and Add to Cart: Select your sheet size, use our tool to create your design, and add it directly to your cart.

Use Custom Gang Sheet Builder here.

How can I order a Custom Gang Sheet?

Pre-Made Sheet Files: Upload and Print 

Interested in using a pre-designed gang sheet file? Our Custom Gang Sheet Ordering Page makes it simple. Before uploading, we recommend watching our instructional video on sheet creation, which includes all the necessary template requirements. Here’s how it works:

Choose Your Sheet Size: Select the size of the sheet you wish to order.

Upload Your Design: Easily upload your pre-made gang sheet file.

Select Quantity: Decide on the number of prints you need, and we’ll take care of the rest.

Get started here.

Gang Sheet File Creation Tool: Design Online Effortlessly

Don’t have a design ready or prefer to create one online? Our Online Custom Gang Sheet Creation Tool is your go-to solution. It allows you to design a large custom sheet without any additional software. Here’s what you can do:

Pick a Sheet Size: Select the desired size for your custom sheet.

Create Your Design: Click on ‘Create a Sheet’ to access our intuitive online tool.

Add to Cart: Once your design is complete, add it directly to your cart for printing.

Try it out here.

How do I apply DTF transfers?

To apply DTF transfers, you will need a heat press or a household iron. Detailed application instructions are provided with each order, and you can also find a step-by-step guide on our website. For 100% cotton, we recommend pressing at 320°F for 12-15 seconds. For polyester or blends, use a lower temperature of 275°F for 10-12 seconds. Ensure to apply consistent pressure and follow the specific instructions included with your transfer for the best results.

Shipping

Where Is My Tracking Info?

You will automatically receive an email with tracking information upon shipment. You can view shipment status and
tracking # in your customer account here. If you believe there is an issue with your order shipment, please contact us at
info@rodinkpd.com and one of our customer service representatives will assist.

How fast will my order be shipped?

Experience the convenience and speed of our Same-Day Shipping Guarantee!

Place your order before 12:00 PM CT, and we promise to dispatch it within the same day. This swift service applies to all orders, including those opting for UPS® Overnight and UPS® Second Day Air. Orders received after the cutoff will still be shipped within 24 hours. Trust us to deliver your needs quickly and reliably, every time!

*Please note that personalized requests such as background removal or color adjustments may extend the processing time, meaning same-day shipment might not always be possible.

Economy Shipping: For orders under $49.99, choose our cost-effective USPS First Class Mail (2-6 days delivery) for only $8.49, or opt for UPS® Ground Mail (1-4 days delivery) at $12.99.

Speedy Delivery: Need it fast? Select UPS® Overnight for next-day delivery at $49.99, or UPS® Second Day Air for 2-day delivery at just $29.00. Place your order before 12:00 PM CT to ensure prompt dispatch.

Free Shipping Deal: Enjoy free UPS® Ground shipping on all orders over $50! This exclusive offer is automatically applied at checkout for qualifying purchases.

Please Note: Delivery times may vary during weekends as shipping schedules are less consistent on Saturdays and Sundays. This might extend the estimated delivery times for all services.

Shop with us and experience the perfect blend of convenience, speed, and affordability in shipping!

What are your shipping options?

We offer standard and expedited shipping options. Shipping times and costs vary based on your location and the size of your order. All shipping options for different types of orders are available at check out.

What should I do if my order is delayed?

If your order is delayed, please contact our customer service team for assistance. We will work with the shipping carrier to resolve any issues.

Artwork And Design

What file formats do you accept for designs?

We accept almost all file types but prefer high-resolution PNG files for best results. PDF, AI, and PSD files also work great. If you only have access to a JPEG file, you can request background removal services from our designers, as JPEG files often include backgrounds.

We recommend using PNG or SVG formats as they preserve transparency settings better.

How can I ensure the best print quality?

To achieve the best print quality, use high-resolution images, and avoid low-contrast designs. If possible, size your design exactly as ordered in a design software. Our team also reviews each submission for print readiness.

Can I make changes to my design after placing an order?

Once your order is placed, changes can only be made if the printing process has not started.

Please contact our customer service by email at Contact immediately with the details of your order if you need to make adjustments.